Senior Customer Sales Advocate

• Understand products thoroughly and clearly articulate the value proposition
• Conduct system demos and guided product walkthroughs for potential clients
• Own inbound customer conversations from initial inquiry through conversion via chat, email, SMS, and phone
• Proactively follow up with leads using structured, multi-touch outreach
• Identify and prioritize high-intent opportunities
• Surface insights from customer interactions, including objections, friction points, and experience gaps
• Support improvement of messaging, scripts, and conversion workflows
• Maintain accurate tracking of customer interactions using CRM and communication tools

• 1–3 years of experience in a customer-facing role such as sales, support, customer success, or operations
• Strong written and verbal communication skills with the ability to clearly and persuasively communicate value
• Comfort managing multiple conversations in a fast-paced, high-volume environment
• Proactive follow-up habits with strong ownership and accountability
• Ability to identify and prioritize high-intent opportunities
• Familiarity with CRM or customer communication tools (e.g., Intercom or similar platforms)
• Strong organizational skills and attention to detail
• Ability to learn quickly and adapt in a structured but evolving environment
• Flexibility to work a shift schedule covering a 7am–10pm ET operating window, Monday through Friday; flexibility may be required for volume surges, PTO coverage, or business needs