Account Manager – E-commerce

• Manage assigned clients and their e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns focused on driving conversions and sales
• Manage and oversee client-agency relationships
• Develop and execute marketing strategies involving email campaigns, SMS campaigns, pop-ups, and flows
• Lead teams of Copywriters, Designers, and Account Managers’ Associates
• Outline campaign calendars, brief new campaigns, delegate creative work, and oversee timely delivery
• Build and maintain strong client relationships and manage client needs and expectations
• Monitor campaign performance and improve email marketing results
• Collaborate with team members to respond promptly to client requests
• Lead and attend regular client meetings
• Collect and analyze consumer demographic and trend data, set weekly goals, and identify optimization opportunities
• Report on email campaign performance, including revenue, best-performing campaigns, A/B testing results, and optimization measures
• Work with the Service Department to maintain standards and meet client KPIs
• Manage client churn and implement retention strategies
• Troubleshoot client satisfaction and campaign performance issues
• Act as liaison between clients and cross-functional teams for new services and products
• Identify opportunities to expand services and create targeted upselling campaigns
• Research industry best practices and present findings to Account Managers’ Leads, the Head of Account Managers, and the Service Director
• Report directly to the Account Managers’ Leads, Head of Account Managers, and Service Director

• At least 12 months of experience working in a digital marketing role
• At least 6 months of working experience in email marketing
• Proven track record of achieving success in a leadership role, especially leading a team of creatives to deliver quality client work
• Ability to work independently without compromising work standards
• High accountability, responsiveness, and ability to meet deadlines
• Problem-solving, critical thinking, and analytical skills
• Growth and results-driven mindset; ability to handle and implement constructive criticism
• Excellent interpersonal skills for communicating with clients and marketing professionals
• Ability to learn and adapt quickly; excellent time management, focus, productivity, and efficiency
• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
• Availability and responsiveness during office hours, Mondays to Fridays between 3-6 PM BCN time
• Ability to consistently work 30-35 hours per week, approximately 140 hours per month
• Stable internet connection, laptop or PC, and ability to attend virtual video conferences
• Excellent verbal and written communication skills in English; fluency in English required
• Openness to receiving and giving feedback constructively
• Remote work experience, account management experience, agency experience, email marketing, e-commerce, or Klaviyo knowledge are advantages or pluses

• Fixed-rate monthly salary paid in USD
• Trial-and-adaptation period paid at full rate
• Regular performance reviews every 9-12 months, with the first one after 3-6 months
• Re-evaluation of the role and workload after 6-12 months