Reservations Coordinator

• Execute hotel bookings across partner platforms and direct channels with precision
• Upload and organize reservation documents, including tickets, vouchers, and confirmations, within itineraries
• Ensure booking details align with the confirmed client experience
• Audit hotel proforma invoices for pricing, taxes, and inclusions
• Work with Concierge and Res Ops Accounting to identify and resolve payment discrepancies
• Ensure financial accuracy before and after booking confirmation
• Handle itinerary changes and booking updates after point of sale
• Coordinate vendor adjustments while keeping internal teams aligned
• Follow up with vendors to secure timely confirmations
• Review vendor communications to ensure services match itineraries
• Flag and resolve discrepancies and availability changes with Sales and Concierge
• Identify and apply post-booking promotions, offers, or added hotel amenities
• Ensure clients receive maximum value while protecting margin

• 2+ years of experience in the travel or hospitality industry
• Luxury travel or European destinations experience is a plus
• Strong attention to detail; ability to catch inconsistencies across bookings, invoices, and communications
• Highly organized with ability to prioritize effectively across multiple active bookings
• Comfortable operating in a fast-paced, high-volume environment without sacrificing accuracy
• Strong written and verbal English communication skills (near-native or native proficiency)
• High level of ownership and problem-solving ability; able to navigate ambiguity and find solutions independently

• Independent contractor agreement for candidates located outside the United States
• Candidates outside the United States manage their own social security and taxes according to their home-country regulations