Traffic Customer Service Specialist

• Monitor daily shipments and provide real-time updates to clients
• Coordinate with carriers and drivers to ensure on-time pickups and deliveries (OTD)
• Proactively resolve transit delays, route deviations, or documentation issues
• Maintain accurate logs of shipping data and customer interactions
• Serve as the main point of contact between carriers and clients

• Minimum 1 year of experience in customer service within the logistics, traffic, or supply chain industry
• Advanced conversational English (written and spoken)
• Proficiency in logistics tracking software and Excel
• Must have your own reliable work setup: Laptop/PC
• High-speed, stable internet connection
• Availability Monday to Friday, 8:00 AM–5:00 PM EST

• Own reliable work setup required: Laptop/PC
• High-speed, stable internet connection