Growth Product Manager – CS Team

• Own a portfolio of 30–40 clients as their main point of contact and accountable owner for retention, health, and growth
• Onboard new clients after Sales handoff, guide integration, help build their first funnel and paywall, and launch campaigns
• Audit client use of Adapty, identify underused features, and drive full product adoption
• Identify at-risk accounts early and act before renewal is in question
• Run paywall and user-acquisition analyses and recommend concrete A/B tests to increase subscription revenue
• Identify expansion opportunities across the product line and own cross-sell deals through close
• Gather and relay customer feedback, bugs, and feature requests to the product team and follow up on critical issues
• Answer detailed technical questions and support complex use cases
• Turn customer insights into commercial opportunities

• Hands-on experience with in-app subscriptions
• Full-cycle mobile growth background, ideally including user acquisition, funnel optimization, monetization, and A/B testing
• Fluent English, written and spoken
• Comfortable with sales and commercial conversations
• Sharp mind and strong communication skills
• Independent and proactive account ownership
• Nice to have: experience at a SaaS company in the mobile industry
• Nice to have: working knowledge of Amplitude, Meta Ads, and creative testing
• Nice to have: measurable account expansion or upsell track record in a previous CS role
• Nice to have: familiarity with support/CRM tools

• Exceptional compensation directly tied to your results
• Flexible remote work
• Option to work onsite in the Belgrade or London offices
• Language learning
• Sports benefits
• Health insurance
• Laptop coverage