Customer Service Representative

• Provide customer support via email and WhatsApp Business
• Answer questions and follow up on requests
• Conduct negotiations and handle outstanding financial matters in accordance with departmental processes
• Update spreadsheets and systems while monitoring information and results
• Join the KING OF LANGUAGES Support team
• Contribute to service excellence and continuous innovation

• High school diploma
• Basic to intermediate Excel skills
• Strong verbal and written communication skills
• Comfortable using digital tools and systems
• Native Portuguese speaker
• Microsoft Excel
• Microsoft Word
• Customer service
• Customer support
• Advisory skills
• Public-facing customer service
• Results-oriented mindset
• Negotiation
• Telemarketing
• 1–3 years of professional experience preferred
• Experience with collections, accounts receivable, or credit recovery is a plus
• Customer service or telemarketing experience is a plus
• Knowledge of ERP systems, debt renegotiation, Serasa, or SPC is a plus

• Discounts on medications and medical tests
• Healthcare benefits, including consultations, therapy, and nutritionist services
• Wellhub
• English course
• Meal voucher