AMR Technical Support Engineer – Polish, Mandarin Speaking

• Provide technical support for AMR/AGV and warehouse automation systems, including installation, configuration, commissioning, and troubleshooting
• Deliver onsite and remote technical assistance to customers, diagnosing and resolving hardware, software, and system-related issues
• Support system testing, performance verification, and customer acceptance activities
• Work closely with customers and internal teams to understand technical issues, identify root causes, and provide effective solutions
• Collaborate with R&D, Sales, and Project Delivery teams to resolve complex technical problems and improve system reliability
• Provide technical guidance and training to customers on system operation, maintenance, and basic troubleshooting
• Prepare and maintain technical documentation, service reports, troubleshooting records, and customer feedback
• Coordinate with local and China-based technical teams to ensure efficient communication and timely issue resolution

• Bachelor's degree or above in Automation, Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, Computer Science, or a related technical discipline
• 1–3 years of relevant experience in technical support, field service, industrial automation, robotics, or a related technical field
• Good understanding of AMR/AGV systems, warehouse automation, and basic electrical, mechanical, and software troubleshooting
• Hands-on experience in equipment installation, commissioning, maintenance, or technical problem-solving
• Familiarity with industrial communication networks, PLC systems, Linux, or Python is a plus
• Strong analytical and problem-solving skills, with a customer-oriented mindset and good communication abilities
• Able to work effectively with customers and cross-functional teams in an international environment
• Willingness to travel to customer sites as needed
• Fluent in Polish and Mandarin, with good working proficiency in English