Surgical Account Manager

• Represent Alcon in surgical accounts and execute account strategies
• Drive sales growth through strong customer relationships and serve as the main Alcon contact for accounts
• Cover cataract consumables, including Custom Paks
• Support surgical facilities and oversee overall account management
• Work with Alcon sales roles to maximize penetration in major accounts
• Create equipment leads and service contracts, and manage tenders where needed
• Drive total Alcon sales performance and market share in the territory
• Own account plan development and execution for cataract-dominant and selected monofocal IOL accounts
• Derive customer insights and intelligence and transform them into commercial execution
• Provide end-to-end support for cataract customers and coordinate specialist activities and plans
• Map decision-making processes and stakeholders to inform business plans
• Build relationships with key stakeholders and represent Alcon
• Use a consultative sales approach to align products and services with customer and patient needs
• Generate demand, follow up on contract negotiations, and prepare and negotiate customer quotes
• Liaise with expert roles for in-depth technical or clinical knowledge and solution implementation
• Initiate and drive local customer-focused events
• Follow and report competitor activities
• Convert customers from competitors through value-based selling

• Full New Zealand work rights required
• No visa sponsorship or relocation provided
• University degree qualification or equivalent
• 2-3 years of experience in medical devices and/or pharma within a surgical environment
• Deep knowledge of cataract procedures, equipment, consumables, and IOL offerings
• Sales experience in medical devices and/or pharma within a surgical environment
• Understanding of cataract consumables, equipment, diagnostics, and visualization is a plus
• Ability to upgrade procedures through additional cataract consumables and Phaco accessories
• General understanding of surgical techniques, anatomy, physiology, pathology, and optics
• Ability to provide holistic solutions considering customer needs and budgets
• Experience using budget impact models and demonstrating value concepts
• Strong collaboration and coordination skills for quotations, lead generation, contracts, and tenders
• Excellent technical and interpersonal communication, presentation, and negotiation skills
• Strong problem-solving skills and business and selling acumen, including Value Based Selling
• Customer-oriented mindset and strong customer relationship management
• Territorial management ability and ability to work in a matrix organization
• Flexibility, motivation, self-confidence, goal-oriented mindset, and strong drive
• Experience with CRM applications such as Salesforce is desired

• Competitive compensation package
• Opportunities for career advancement
• Collaborative and supportive team culture
• Diversity and inclusion initiatives
• Equality initiatives
• Community-giving initiatives
• Wellbeing initiatives
• Opportunity to contribute to cutting-edge advancements in eye health