Sales Support Coordinator – Renewable Energy

• Provide day-to-day administrative support to sales consultants.
• Make customer follow-up calls and send emails regarding appointment confirmations, missing information and next steps.
• Assist with inbound and outbound sales and support queues.
• Respond to customer enquiries and escalate complex questions to sales consultants.
• Update and maintain customer records, deal stages and notes in HubSpot and internal systems.
• Upload and store customer and sales documentation correctly.
• Prepare and issue accurate contracts.
• Process Solar Victoria, NSW loan scheme and other rebate and finance applications end to end.
• Prepare sales activity reports, lead conversion updates and pipeline summaries.
• Prepare agendas, sales reports and action items for sales team meetings.
• Support handovers between sales, operations and installation teams.
• Collaborate with sales consultants, marketing and operations teams.
• Identify opportunities to streamline administrative tasks and improve sales process efficiency.
• Comply with policies and procedures and contribute to a safe, high-quality work environment.
• Perform other position-level duties as required.

• Tertiary qualification in Marketing, Sales, Business, or a related discipline, or equivalent relevant industry experience, is highly regarded.
• At least 3 years of relevant experience in sales coordination and sales administration or a related role is essential.
• Strong written and verbal communication skills, with confidence communicating with customers by phone and email, are essential.
• Ability to build rapport, actively listen, and understand customer needs is essential.
• Proficiency in Microsoft Office, including Word, Excel and Outlook, is essential.
• Experience using CRM platforms is highly regarded; working knowledge of HubSpot or Genesys is desirable.
• Strong organisational and time-management skills, with the ability to manage multiple tasks, priorities and deadlines effectively, are essential.
• High attention to detail and accuracy across data entry, reporting and customer records is essential.
• Strong computer literacy and confidence in learning new systems and technical information are essential.
• A collaborative and supportive approach to working with sales and cross-functional teams is essential.
• A strong customer-focused mindset and commitment to delivering a positive customer experience are essential.
• Previous experience in a fast-paced customer sales and service environment is highly regarded.
• An interest in renewable energy and sustainability is desirable.

• Work from home
• Mon - Fri: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Work from home allowances
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success
• Competitive pay and benefits
• Additional entitlements
• Structured career development programs
• Equal opportunity and inclusive workplace
• Stability, growth and employee support