Field Application Engineer

• Deliver mainly post-sale support to customers
• Oversee installation, adoption, and optimization of Cepheid GeneXpert systems within clinical laboratories across the region
• Partner with regional customers to maximize system uptime, drive adoption, and enhance the commercial value of GeneXpert systems and assays
• Conduct pre-installation site assessments
• Install instruments and configure software and connectivity
• Provide ongoing customer support during evaluation stages, after product launch, and during assay conversion
• Deliver assay training and implement hardware, software, and connectivity updates
• Monitor sites and train customers on system operation, software, reagents, and connectivity
• Perform reactive repairs, troubleshooting, preventive maintenance, deinstallations, and relocations
• Resolve customer issues and coordinate with other functions on administrative and technical matters
• Manage spare parts, including car stock levels and inventory

• Diploma and/or Bachelor’s Degree in Engineering and Biology
• Bachelor’s Degree with experience in Diagnostic industry an advantage
• 2-3 years’ experience in health care / biomedical / handling Medical Devices or experience working with laboratory customers in the region
• Knowledge of diagnostic market
• Fluent in the local language of the region
• Strong command of English
• Knowledge of Portuguese is considered an advantage
• Ability to travel and spend around 80% on the field
• Must have a valid driver’s license with an acceptable driving record
• Ability to lift, move or carry equipment up to 27 kg
• Technical support and training experience in reagent and instrumentation for Clinical Diagnostics is a plus
• Experience with customer base within territory is a plus

• Health care program
• Paid time off
• Comprehensive, competitive benefit programs