Senior Director – Implementation & Solution Design

• Lead the end-to-end translation of growth opportunities into outcomes-based talent acquisition solutions across APAC
• Lead discovery with prospective and existing clients to clarify objectives, RPO outcomes, scope and success measures
• Design and document integrated recruitment solutions spanning people, process, technology, experience, governance and commercial structure
• Serve as lead solution architect for strategic accounts and complex opportunities
• Partner with Business Development, Client Delivery, Implementation and Finance on solution scope, deployability, profitability, pricing and client value
• Build resource and cost models and develop ROI and business-case analyses
• Create and facilitate proposals, solution workshops and executive presentations
• Lead executive oversight of large-scale and complex APAC implementations from sales-to-implementation handover through stabilisation and transition to operations
• Establish project disciplines, coordinate functional leaders and workstream owners, monitor delivery and manage risks and dependencies
• Manage client expectations and relationships throughout implementation and stabilisation
• Lead process and change-management approaches for complex implementations
• Facilitate current-state and future-state workshops covering leadership, recruiter, hiring-manager and candidate experiences
• Design scalable future-state processes incorporating best practice, technology, automation and self-service
• Translate business needs into functional requirements and partner with technology specialists on workflows, configuration, integrations and reporting
• Create transformation roadmaps and execute change plans involving stakeholder engagement, communications, training and readiness
• Produce process maps, standard operating procedures, templates, FAQs and related implementation materials
• Lead, coach and develop APAC solution design and implementation resources
• Build high-performing cross-functional teams and manage workforce planning, role allocation, coaching, performance reviews, succession planning and professional growth
• Represent APAC in global solution design and implementation governance
• Lead strategic initiatives and continuous-improvement programmes
• Support existing client operations with solution reviews, redesigns and specialist initiatives

• Bachelor's degree or equivalent professional experience required
• 10+ years of progressive experience across RPO, talent acquisition, HR consulting, solution architecture, implementation, client delivery, transformation or related fields
• Significant leadership experience in complex regional or global environments
• Demonstrated success designing and commercially shaping complex recruitment or professional-services solutions, preferably within an established RPO provider
• Strong track record leading large-scale or complex implementations and managing senior internal and external stakeholders through mobilisation and change
• Experience in recruitment operations leadership, process design, operating-model development, continuous improvement and technology-enabled transformation
• Experience with pricing, financial modelling, resource modelling and ROI analysis for complex services solutions
• Proven ability to create and lead workshops, proposals and presentations for C-suite and senior executive audiences
• People leadership experience, including coaching, performance management and development of specialist teams
• Advanced proficiency with Microsoft Office
• Familiarity with project-management tools such as Smartsheet and process-mapping tools such as Visio, Lucid or equivalent
• Fluent written and spoken English
• Master's degree preferred
• Formal project management qualification preferred
• Lean, Six Sigma or similar process-improvement certification preferred
• Change-management certification advantageous
• Additional APAC language capability advantageous

• Full-time position (40 hours per week)
• Remote work available
• Professional development plans
• Equal opportunity employment
• Accommodation throughout the application and interview process