Salesforce Certified Agentforce, AI Specialist

• Design and configure autonomous AI agents using Agentforce to automate reasoning-based customer and employee workflows across multiple execution channels
• Build, test, and manage custom prompt templates in Prompt Builder, dynamically grounded with real-time CRM and Data Cloud records
• Configure the Einstein Trust Layer for data privacy, sensitive PII masking, toxicity filtering, and audit trail logging
• Define agent behavior, topics, and actions using Salesforce Flows, Apex classes, and standard platform actions
• Leverage Data Cloud for Agentforce to improve LLM generation accuracy through semantic indexing, chunking strategies, and vector/hybrid search
• Validate AI performance and reasoning in the Testing Center and manage deployment from sandboxes to production
• Set up Multi-Agent Interoperability using the Model Context Protocol (MCP) for cross-agent communication and secure system-to-system interactions

• 4 to 8 years of overall Salesforce platform experience
• 2+ years of dedicated experience implementing Salesforce generative AI, Prompt Builder, and autonomous agents
• Mandatory Salesforce Certified Agentforce Specialist certification (formerly AI Specialist), or active Salesforce AI Specialist certification
• Strong proficiency in Prompt Builder, Agentforce configuration, Salesforce Flows, and Apex programmatic extensions
• Deep understanding of LLM principles, grounding techniques, retrieval-augmented generation (RAG), and data governance architectures
• Preferred: Salesforce Certified Data Cloud Consultant or Platform Developer I (PD1) certification
• Preferred: Prior experience integrating third-party LLMs or enterprise predictive models using Salesforce Model Builder

• Remote work arrangement
• Contract employment