Support Analyst

• Administer and provide support for the Central Bank’s Microsoft SharePoint environment
• Handle requests, service demands, and incidents related to the environment under the team’s responsibility
• Support the platform’s ongoing operation and continuity, in accordance with the technical processes and standards defined by the Central Bank
• Log and process requests using the service management tools adopted by the Central Bank
• Contribute to keeping the knowledge base up to date

• Bachelor’s degree in Information Technology or a related field, or another higher education degree combined with a postgraduate qualification in IT
• Proven experience administering Microsoft SharePoint products in large enterprises
• Experience supporting and maintaining enterprise SharePoint environments
• Knowledge of Microsoft 365 and SharePoint integration with the Microsoft ecosystem
• ITIL Foundation v3 certification or higher, or documented equivalent training
• Certificate of completion for a Microsoft SharePoint course or training program of at least 40 hours

• Commitment to the inclusion of professionals with disabilities and to gender and racial/ethnic equity
• A culture of innovation, curiosity, collaboration, and professional development