Senior Associate, Business Operations – Strategy

• Turn the ANZ General Manager's priorities into structured requests for Product, Operations, Clinical, Legal and Revenue, tracking each to completion
• Run the ANZ-to-HQ weekly status rhythm and escalate decisions to the GM
• Maintain a live register of ANZ strategic initiatives with owners, status, dependencies and next actions
• Project-manage the HQ side of new client go-lives, including product configuration, clinical resourcing and operations setup
• Own 3–5 ANZ initiatives at a time from scope through outcome
• Write structured Product requirements and flag slippage before it becomes a client risk
• Research competitor proposals and pricing, 2027 value proposition and pricing strategy, and market SLA gaps
• Build business cases and briefing packs for leadership forums
• Maintain accurate weekly ANZ HubSpot pipeline data
• Own ANZ data for the monthly business review in the regional standard format
• Flag pipeline coverage gaps three months before quarter end
• Chair Go/No-Go decisions on new tenders and maintain the criteria
• Own compliance pre-checks covering insurance, Fair Jobs Code, data sovereignty and accreditation
• Support the RFP specialist on priority bids and manage external bid consultants' scope and cost
• Coordinate ANZ people processes, office and operating requirements, and the GM's non-commercial administration

• 3–6 years in management consulting, strategy and operations, business operations or commercial roles, ideally at a scaling B2B or SaaS company
• A track record of taking an initiative from an incomplete brief to a finished outcome with little supervision
• Experience influencing senior stakeholders across functions, including telling a senior person "no" or "not now" and making it stick
• Comfort with ambiguity: make a call on partial information and adjust rather than waiting for certainty
• Strong commercial and financial skills: pricing, margin, business cases and pipeline analysis
• Disciplined project management: registers, cadences and follow-through without reminders
• Clear, concise writing for executive audiences
• Experience with HubSpot or another CRM, and with reporting and dashboard tools
• Exposure to tenders, procurement or regulated industries (health, insurance, government)
• Knowledge of the Australian market, EAP, workplace mental health or psychosocial risk
• Confident, practical use of AI tools to move faster

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget – annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together