Project Manager – Qualitative

• Manage the end-to-end delivery of an allocated portfolio of qualitative projects from kick-off through recruitment, fieldwork, moderation support, reviewing project data, and reporting
• Coordinate projects across IDIs, focus groups, ethnography, online communities, digital qual platforms, and hybrid qual-quant
• Communicate with internal and external stakeholders on delivery logistics and execution
• Build and manage project plans, timelines, and budgets; track milestones and flag risks or slippage
• Own project margin and on-time delivery; monitor costs against scope and escalate variations or scope changes
• Quality-check recruitment screeners, stimulus, fieldwork schedules, and status reports
• Serve as day-to-day client contact, manage expectations, provide status updates, and maintain working relationships
• Provide project updates to clients and internal sales contacts, flag concerns, and provide sampling strategies for hard-to-achieve targets
• Maintain project documentation in Salesforce and other systems; ensure compliance with ISO requirements, Fair Data Principles, and internal best practice
• Identify improvements to qual delivery processes, templates, and tooling
• Support the Head of Operations with process roll-out
• Share knowledge with peers and support junior team members and recruiters

• 2–5 years’ experience in qualitative research project management or delivery, with hands-on involvement in recruitment, fieldwork coordination, analysis, and reporting
• Solid working knowledge of contemporary qual methodologies — IDIs, focus groups, ethnography, online communities, digital qual platforms, and hybrid qual-quant designs
• Strong organisational and project management skills — able to juggle multiple concurrent projects, competing deadlines, and shifting priorities without dropping quality
• Demonstrated experience managing project timelines, budgets, and quality; comfortable tracking margin and flagging issues early
• Confident coordinating internal stakeholders and external suppliers to keep multiple projects moving in parallel
• Good client management skills — able to communicate clearly, manage expectations, and build reliable day-to-day relationships with research buyers
• A commercial mindset — understands the link between scope, cost, and margin, and supports sales on accurate project costing and feasibility
• Familiarity with qual suppliers across ANZ (recruiters, viewing facilities, transcription, translation, digital qual platforms) is an advantage
• Experience with CRM and project management systems (Salesforce or equivalent); exposure to ISO-certified environments a plus
• Strong written and verbal communication skills — clear, accurate, and well-organised in both client-facing and internal contexts

• Growing, global organisation with a dynamic and admirable culture
• Ability to thrive, grow and be creative
• Equal opportunity employer
• Zero-tolerance for workplace bullying, discrimination, and harassment