Tourism Sales Consultant

• Serve partner travel agencies through in-person, telephone, and digital channels
• Assess agencies’ profiles and needs and identify suitable tourism products and services
• Prepare customized quotes and proposals
• Actively follow up on open proposals
• Sell airline tickets, accommodations, packages, travel insurance, and supplementary services
• Negotiate commercial terms within established policies and approval limits
• Identify cross-selling and upselling opportunities
• Track sales results, targets, and commercial KPIs
• Make reservations and issue tickets and vouchers through distribution and reservation systems
• Process changes, cancellations, and refunds
• Monitor outstanding payments, contracts, and documentation
• Record opportunities, negotiations, and sales in CRM systems
• Manage after-sales support and build loyalty among partner agencies
• Handle operational issues with agencies and suppliers
• Promote campaigns and commercial incentive initiatives
• Monitor trends, seasonality, and competition in the tourism market
• Keep knowledge of destinations, products, and suppliers up to date
• Propose improvements to products, processes, and customer service

• High school diploma
• Knowledge of the tourism market and tourism products, including destinations, seasonality, and industry characteristics
• Experience or knowledge in consultative sales, negotiation, persuasive communication, and proposal closing
• Knowledge of reservation systems and GDS
• Knowledge of fares and fare rules, including changes, cancellations, and refunds
• Knowledge of CRM systems and customer portfolio management
• Knowledge of commercial policies and consumer rights in the tourism industry
• Intermediate English proficiency
• Strong communication and negotiation skills, with the ability to manage discussions and overcome objections
• Results-oriented mindset and commitment to meeting sales targets
• Organization and attention to detail
• Ability to solve problems and handle operational situations
• Focus on customer and partner-agency experience and relationship management

• Attendance Bonus: Three additional days off per year
• Education Assistance: 50% reimbursement for development-oriented courses, available after one year with the company
• Home Office Allowance: Monthly additional payment to help cover remote-work expenses
• Childcare Assistance for children under six years of age
• Christmas Benefit: Special year-end bonus
• Health Insurance with nationwide coverage and copayments
• Dental Insurance
• Private Pension Plan with company contributions
• Life Insurance
• TRIB PASS – Leisure and Tourism Platform: 50% monthly subscription subsidy
• Meal/Food Allowance (Caju Card), provided per day worked
• Wellhub (formerly Gympass)