Business Development Executive

• Manage assigned revenue objectives and customer relationships
• Identify growth opportunities and position print directory advertising, digital advertising and SaaS solutions
• Meet or exceed targets through new business, renewals, upselling and cross-selling
• Develop trusted partnerships with decision makers and strengthen retention and satisfaction
• Prospect, qualify, propose, negotiate, close and forecast opportunities
• Monitor revenue changes, cancellations, overdue accounts and adjustments
• Coordinate with internal teams to support onboarding, campaign delivery and customer outcomes
• Develop and execute account and territory plans
• Prepare proposals, present solutions, negotiate terms and close business
• Advise customers on print directory visibility and recommend print-and-digital packages
• Explain SaaS subscriptions, onboarding, usage and renewals
• Lead account reviews and develop growth and retention plans
• Coordinate with Finance and Collections on delinquent accounts and payment arrangements
• Maintain accurate customer records, contracts and follow-up actions
• Maintain the sales pipeline and provide forecasts, activity updates, risk assessments and progress reports
• Collaborate with Sales, Customer Experience, Digital, Marketing, Fulfilment, Finance, Collections, Operations, Sales Support, HR and IT
• Deliver sales-cycle, directory, canvass and account-allocation milestones
• Demonstrate integrity, sound judgment, confidentiality and compliance with company policies

• Proven success in consultative B2B sales, account development and revenue delivery, ideally in advertising, media, digital services or SaaS
• Strong digital fluency and SaaS literacy
• Practical knowledge of print directory advertising, ad formats, placement options, publication deadlines and effective print sales techniques
• Confidence engaging senior stakeholders, presenting solutions, negotiating terms and managing complex client relationships
• Excellent written and verbal communication, active listening, organization, attention to detail and customer service
• Proficiency with Microsoft Office
• Willingness to use CRM, reporting, collaboration and digital sales tools
• Ability to work independently and collaborate effectively with cross-functional teams
• Associate degree in Marketing, Advertising, Communications, Business or a related discipline; relevant certifications are an asset
• Approximately five years of progressive sales experience, including responsibility for major or strategic accounts
• Experience with print directory advertising sales, publication cycles, ad placements and integrated print-and-digital campaigns
• Exposure to SaaS subscription models is an asset
• Valid driver’s licence and reliable transportation may be required for client and vendor visits
• Travel may be required for business and customer needs

• Growth mindset environment
• Coaching and product training
• Continuous learning opportunities
• Occasional work outside standard hours may be required to meet business and customer needs