Inbound Sales Development Representative

• Respond to all inbound leads within 1 business hour by email and phone
• Handle leads from the web, phone, chat, trade shows and events, networking, and referrals
• Conduct 30-minute introductory calls to understand business needs, challenges, project scope, budget, timeline, and decision-makers
• Sell consultatively and build rapport with prospects
• Qualify leads against ISHIR’s criteria and route early-stage leads into nurture
• Review and re-engage existing web leads in HubSpot
• Schedule discovery meetings between qualified prospects and the Pre-Sales team or Sales Manager
• Prepare deal summaries and share them with internal stakeholders
• Schedule internal sync-up meetings before and after client meetings
• Confirm, remind, and quickly reschedule meetings when needed
• Own the sales process from start to deal closure
• Serve as the prospect’s main contact for scheduling, follow-ups, document requests, and general communication
• Keep prospects engaged and informed through handoff
• Log every interaction in HubSpot and maintain accurate lead records, stages, and next steps
• Lead daily Sales and Pre-Sales sync-up meetings
• Report weekly on lead volume, response times, qualification outcomes, meetings booked and held, and lead quality trends
• Use approved AI tools for company research, call preparation, email drafts, and meeting notes, reviewing outputs for accuracy

• 5+ years in an inbound sales, SDR, BDR, or inside sales role
• Direct experience working with US-based prospects or clients and understanding US business communication norms
• IT services domain experience, including custom software development, staff augmentation, software consulting, or digital transformation
• Excellent spoken and written English
• Confidence leading discovery calls with business owners, executives, and technical stakeholders
• Hands-on CRM experience; HubSpot strongly preferred
• Availability to work US Central Time business hours
• Familiarity with AI, data, or cloud services is nice to have
• Experience working with AI-assisted sales tools is nice to have
• Experience at a company where leadership closed deals after the SDR qualified them is nice to have
• Software development or programming knowledge is nice to have

• Incentives
• Direct access to the CEO and senior leadership on every qualified opportunity
• Warm inbound conversations rather than cold calls
• Exposure to AI-native solutions and AI adoption
• Work with technology partners including Google Cloud, Microsoft Azure, Claude, and Snowflake
• Employment at a 7-time Great Place to Work® certified company
• Employee satisfaction score of 9.4
• Average team member tenure of 9.6 years