Global Manager – Service Processes & Tools

• Own end-to-end target-state process design for Service processes as Global Process Owner
• Ensure appropriate metrics are established for service processes
• Lead, coach, and develop a team of 6 Service Business Process Owners and Process Experts
• Lead the design, implementation, and continuous improvement of global service processes and supporting applications
• Collaborate closely with IS and key stakeholders
• Oversee alignment between service processes, value streams, and digital tools
• Translate business strategy, customer needs, and market dynamics into scalable processes
• Prioritize initiatives based on business value and customer experience
• Establish service processes and data structures supporting digital services, automation, and future AI-enabled capabilities
• Support global deployment, adoption, and change management for process and system improvements
• Embed Health, Safety & Environment requirements in processes and tools
• Report to the Service Business Process Manager

• M.Sc. or bachelor’s degree in Engineering, Computer Science, Business Administration or similar
• Minimum leadership experience of 5–10 years
• Minimum total work experience of 15–20 years
• Proven leadership of global teams in complex matrix organizations
• Strong stakeholder management at senior level
• Proven experience in Service Business
• Strong understanding of service and lifecycle management, including field service, parts fulfillment, installed base, and data-driven services
• Experience in global transformation programs
• ERP, CRM, or Field Service Management platform experience is a plus
• Knowledge of process taxonomy, design, and data flows
• Strategic mindset combined with a hands-on, execution-driven approach
• Application must be submitted in PDF format

• Opportunity to work with world-class experts in a fast-moving, innovation-driven environment
• Global impact and collaboration with diverse teams across the world
• Opportunity to shape future operating models and customer-focused service organization
• Leadership and professional growth through leading, coaching, and developing a global team
• Contribution to digital services, automation, and future AI-enabled business capabilities