Admin & Client Support Coordinator

• Answer incoming calls from clients, families, Care Workers, vendors and prospective clients
• Listen to callers, calm distressed callers and work toward resolutions
• Record accurate call notes, including caller details, request, urgency and required action
• Direct matters to Care Management, HR, Sales or Management and confirm urgent items are received
• Resolve routine enquiries after training on relevant processes
• Record client cancellations, Care Worker sick calls and other short-term roster changes
• Update approved systems and notify affected staff and the coordination team
• Confirm roster changes have been handed over and actioned
• Follow up vendors and support preparation and tracking of vendor agreements
• Track documents awaiting signature, approval or information and chase completion
• Keep files organised, version-controlled and stored in approved locations
• Maintain a task tracker to ensure requests are followed through
• Record new enquiries and book sales calls, consultations and follow-ups
• Assist with recruitment administration, candidate scheduling and HR record keeping
• Manage calendars, prepare correspondence and provide regular progress updates

• 2+ years in administration, client service, call handling or a similar role
• Experience supporting Australian clients or businesses
• Excellent spoken and written English with a warm, clear and professional phone manner
• High emotional intelligence and composure with distressed or demanding callers
• Strong note-taking, organisation and follow-up skills
• Confidence across multiple systems, including cloud phone platforms, CRMs and shared drives
• Good judgement on when to act and when to escalate
• Trustworthiness with confidential client and staff information
• Experience in home care, aged care, disability (NDIS), health or community services is highly regarded
• Familiarity with RingCentral or similar cloud telephony is highly regarded
• Experience with rostering or care management software is highly regarded
• Must disclose any existing ongoing roles or client work
• Must reflect this engagement on LinkedIn, clearly marked as “Independent Contractor”

• 100% remote work from home