Community Manager

• Handle inbound and outbound messaging on Instagram, TikTok, WhatsApp, and Gorgias
• Address inquiries from creators and affiliates and resolve issues
• Support influencer and affiliate relationships through consistent and professional communication
• Track and manage monthly affiliate product shipments and first-time orders
• Coordinate store credit issuance and fulfillment activities with global 3PLs
• Maintain workflow tracking and operational databases in Notion and Slack
• Manage multiple active DM pipelines while maintaining accuracy and attention to detail
• Support high-volume order tracking and shipping coordination workflows

• Near-native/expert English written fluency and strong reading comprehension
• Ability to communicate with a warm, personable, professional, and non-robotic tone
• Strong multitasking and organizational skills
• Ability to manage multiple active messaging pipelines simultaneously
• Comfortable with high-volume order tracking and shipping coordination
• Experience in social media management, influencer outreach, or e-commerce community management is preferred
• Experience with subscription-based e-commerce models is preferred
• Experience with 3PL or warehouse coordination is preferred
• USB headset with noise cancellation
• Working webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main internet service speed of at least 25 Mbps cable connection
• Backup internet service speed of at least 10 Mbps
• Proficiency with Instagram, TikTok, WhatsApp, Gorgias, Notion, and Slack

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
• Affiliate Marketing Program referral bonus of up to $30 if your referral is hired