Fraud Prevention Analyst

• Provide first-level support to partners and internal teams regarding the transaction fraud prevention workflow
• Manage the chargeback dispute process, answering operational questions and handling overdue cases
• Monitor the effectiveness of existing rules
• Propose adjustments, continuous improvements, and data-driven experiments to reduce false positives and losses
• Analyze discrepancies in facial biometric verification
• Decide whether cases should be approved, declined, or escalated

• Availability to work 40 hours per week
• Experience in fraud prevention within financial operations
• Experience analyzing cases and making risk/fraud decisions (approval, decline, or escalation), with attention to controls and compliance
• Experience with high-volume operational routines and regulated deadlines (SLAs), such as support queues, back-office operations, or case analysis
• Experience in fintechs, digital banks, and/or payment companies
• Bachelor’s degree in Business Administration, Economics, Accounting, Information Technology, or a related field
• Familiarity with dispute/chargeback processes and identity verification (KYC/biometrics)
• Knowledge of payment industry regulations (BACEN, card networks, etc.)
• Advanced Excel skills
• Knowledge of SQL and/or BI tools (Metabase or similar)
• Certifications in Compliance, AML/KYC, or Fraud Prevention (CFE or similar)
• Analytical, logical, and investigative mindset
• Strong organizational and self-management skills
• Ability to manage multiple workstreams and concurrent deadlines
• Assertive communication skills
• Critical thinking and autonomy

• Fully remote throughout your employment
• Medical insurance with no copay and nationwide coverage
• Flexibility to allocate benefits toward meal and/or food vouchers
• Discounted medications and healthcare products
• All work equipment provided (laptop, headset, mouse, etc.)
• Referral bonuses for candidates hired through employee referrals
• Access to Wellhub and TotalPass
• Close interaction with founders and partners
• Freedom and support to be yourself
• Relaxed and collaborative work environment
• Casual dress code
• Birthday day off
• Dental insurance
• Extended maternity and paternity leave
• Learning and career growth opportunities