Customer Success Manager – m/f/d

• Serve as the primary point of contact for customers after contract signing and build long-term customer relationships
• Guide new customers through product adoption and introduce them to key features
• Support customers with successful implementation
• Support customers in planning, executing, and optimizing their campaigns, including A/B testing and data-driven improvements
• Collect and structure customer feedback and share relevant insights with the appropriate stakeholders
• Explain new features clearly and keep customers informed about feature updates
• Monitor relevant KPIs, analyze results, and prepare meaningful customer reports
• Support the creation and optimization of outreach emails and help customers improve their communications

• Enjoy advising customers and ideally have experience in account management, customer success, or a comparable role
• Knowledge of strategic B2B outreach via email and LinkedIn
• Ideally, experience with SaaS products and software onboarding
• Interest in prompting, large language models (LLMs), and AI-powered workflows
• Ideally, experience with CRM systems such as Salesforce, HubSpot, or Pipedrive
• Excellent written and verbal communication skills in German at a native-speaker level
• Ability to draft and optimize emails
• Independent, organized, and solutions-oriented approach to work
• Ability to oversee multiple customer projects in parallel
• Hands-on mentality and pragmatic approach to problem-solving

• Freedom to shape your work and flexible working-time arrangements
• 30 days of annual leave, plus December 24 and December 31 off
• Exclusive team events
• Employee referral bonus for successful hires
• Company fitness subsidy
• Professional development opportunities, including the UX Writing Academy, AI Academy, and many other tailored training options