Customer Success Specialist

• Manage daily shop operations for assigned brand accounts, including order fulfillment tracking, inventory sync monitoring, and violation resolution
• Write and optimize TikTok Shop product listing copy and imagery for content and compliance standards
• Monitor shop-health indicators, order performance, fulfillment metrics, customer feedback, and other KPIs; escalate issues and risks
• Resolve listing, inventory, fulfillment, returns, and policy-related issues; track support tickets and follow up
• Maintain operational trackers for inventory, orders, listings, promotions, account issues, and platform-support cases
• Keep product information, creative assets, prices, inventory levels, and product attributes accurate and current
• Document processes, recurring issues, resolutions, and standard operating procedures
• Assist with product creation, bulk uploads, product-feed troubleshooting, listing updates, and catalog-quality checks
• Coordinate product information, imagery, claims support, documentation, inventory details, and creative assets from teams and clients
• Set up, track, and maintain TikTok Shop promotions, discounts, bundles, samples, and merchandising initiatives
• Conduct competitive, product, keyword, and trend research
• Write compelling CRM messaging to targeted customer segments
• Convert call notes and discussions into action items in Asana or similar project-management platforms
• Track tasks, owners, due dates, and dependencies, and follow up with internal teams
• Coordinate among Account Management, Amazon, Paid Social, Creative, Affiliate/Creator, and Operations teams
• Align TikTok Shop execution with client priorities, inventory, promotions, launches, seasonal moments, and campaign timing
• Surface cross-channel dependencies and risks
• Maintain project trackers and provide status updates
• Build recurring performance reports, client dashboards, trackers, and reporting sheets
• Compile TikTok Shop data on sales, orders, product performance, inventory, fulfillment, customer feedback, promotions, and shop health
• Support client updates, QBR materials, meeting agendas, and presentation slides
• Draft internal and client-facing status updates for Account Manager review
• Organize data, insights, and open questions connecting TikTok Shop performance to broader Amazon and e-commerce conversations
• Maintain records of client requests, decisions, deliverables, and next steps

• 1–3 years of experience in e-commerce operations, marketplace support, account coordination, customer success, or digital marketing
• At least one year of hands-on TikTok Shop experience, including familiarity with TikTok Seller Center
• Experience supporting product listings, catalog updates, inventory, promotions, order management, fulfillment, reporting, or platform-support processes within TikTok Shop
• Strong written and verbal English communication skills
• Highly organized, detail-oriented, proactive, and able to manage multiple priorities and deadlines
• Comfortable using Google Workspace and/or Microsoft Office, particularly Google Sheets or Excel
• Able to work effectively with cross-functional and global teams
• Bachelor’s degree or equivalent relevant experience
• Working knowledge of Amazon, Shopify, Walmart Marketplace, or another e-commerce platform is preferred
• Experience with TikTok Shop-adjacent tools such as Shopify, Webbee, Judge.Me/Yotpo reviews, Seller Center analytics, Kalodata, or Reacher is nice to have
• Experience with Asana and Slack is a plus

• Remote work flexibility and autonomy
• Open leadership and mentorship
• Upskilling and career pathing opportunities
• Opportunity to work with exciting global brands
• Inclusive environment
• Equal Opportunity Employer