Senior Technical Account Manager

• Lead, coach and develop a regional team of Technical Account Managers across APAC
• Set and track individual and team objectives aligned to customer success and business goals
• Conduct regular 1:1s and performance reviews, providing structured feedback and development opportunities
• Build a high-performance culture focused on customer outcomes and continuous improvement
• Develop scalable TAM operating models, playbooks and best practices
• Identify and remove operational bottlenecks to improve team efficiency and responsiveness
• Monitor team health, customer risks, adoption and performance metrics, providing regular reporting to leadership
• Share customer insights with Pre-Sales and Delivery teams and identify expansion opportunities
• Act as a senior technical advisor and customer champion across Trustonic solutions
• Build trusted relationships with senior stakeholders within strategic accounts
• Understand customer technology strategies, priorities and roadmaps
• Guide customers on implementing, deploying and operating Trustonic solutions
• Lead technical discussions around incidents, risks, trade-offs and solution decisions
• Understand customer OEM roadmaps and identify integration, onboarding and testing risks
• Support customer adoption, retention and growth
• Act as an escalation point for complex technical challenges and customer concerns
• Own reported problems, understand business impact and coordinate internal teams to resolve them
• Maintain clear and proactive customer communication throughout resolution processes
• Lead Root Cause Analysis reviews and retrospective sessions
• Provide expert guidance across mobile handsets, OEM integration, secure firmware and customer systems
• Help customers optimise implementations and adopt new functionality
• Translate customer requirements and roadmap strategies into opportunities for Trustonic
• Identify technology proposition gaps, risks and opportunities
• Support customer onboarding and implementation with Solution Delivery teams
• Identify competitive risks and share insights with Sales and Product teams
• Communicate new Trustonic features and functionality and explain their value
• Capture customer successes, challenges and feedback to influence Product roadmap decisions
• Support measurable customer and device growth plans
• Travel approximately 25–40% for customer meetings, trade shows and company events globally

• Proven experience leading and developing a Technical Account Management or similar technical customer-facing team
• Strong track record of managing strategic customer relationships and technical account strategies
• Experience within the smartphone, mobile, telecoms or SaaS ecosystem
• Extensive experience working with secure systems and technologies, ideally including device locking
• Strong API integration experience
• Experience with OEM integration, software update management and device security
• Experience working within device manufacturing operations would be beneficial
• Experience working with customers across APAC markets, particularly India, Pakistan, Malaysia, Philippines or Indonesia, would be highly desirable
• Strong understanding of SaaS platforms, technical solution delivery and customer lifecycle management
• Proficiency in API integrations, webhooks and cloud-based platform architectures
• Ability to create and understand end-to-end designs spanning multiple technologies and domains
• Excellent customer relationship, communication and stakeholder management skills
• Ability to explain complex technical concepts clearly to both technical and non-technical audiences
• Strong problem-solving skills with a creative, organised and pragmatic approach
• Ability to influence and drive progress across teams without direct authority
• Strong coaching and people leadership skills
• Comfortable working with international customers and distributed teams
• Fluent English, both written and spoken
• Undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology

• Bonus scheme to share in our success
• Private medical insurance for you from day one
• Remote working arrangements to support your lifestyle
• An open holiday policy with no upper limit
• Support for volunteering and causes that matter to you
• Opportunities for professional development and career progression
• Exposure and interaction with global teams
• Commitment to diversity, equity, and inclusion
• Collaborative environment where your voice is valued and your wellbeing is prioritised
• Opportunity to work on technology that drives global economic inclusion