Sales Operations Analyst

• Receive, review, and process revenue, internal CBM, and RMA orders accurately and efficiently
• Serve as the dedicated Voice of the Customer within Cisco
• Develop understanding of customer operational requirements, business priorities, and project milestones
• Champion customer needs across Supply Chain, Planning, and Product Management
• Manage customer procurement and supply chain engagement, including reschedules, MRP schedules, lead-time verifications, delivery commits/decommits, and expedite/pull-in/push-out requests
• Maintain backlog hygiene and deliver weekly open order reports
• Update customer portals within SLA and resolve credit, tax, pricing, and shipping holds
• Ensure disciplined FIFO scheduling
• Orchestrate end-to-end sales order processing in Oracle in alignment with best practices and SOX compliance
• Liaise with Sales on quoting, allocation queries, order processing, data accuracy, and reporting
• Resolve customer order issues, short-shipment claims, deductions, and approved credits
• Document and continuously improve SOPs and workflows
• Compile audit sample packages for quarterly internal SOX reviews and external substantive testing
• Provide vacation coverage and floating desk support across Sales Operations
• Support quarter-end close through shipment execution, hold resolution, and billing alignment
• Manage and validate quarterly, annual, volume, and contractual price changes
• Adopt AI capabilities in daily routines
• Participate in UAT and system testing to ensure order-management requirements are met

• Bachelor’s Degree in Business, Supply Chain Management, Operations, Finance, or equivalent practical experience
• 5+ years of relevant Inside Sales or Sales Operations experience, preferably in a high-tech hardware, networking, or semiconductor environment
• Considerable experience with order entry, shipments, hold resolution, and backlog management
• Competence in Tier-1 sales order entry systems and processes, especially Oracle
• Strong Excel experience, including VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS, and multi-source file reconciliations
• PC literacy, including Outlook, Word, PowerPoint, Teams/Webex, and similar tools
• Knowledge and experience of logistics, carriers, shipping terms (Incoterms), and export compliance advantageous
• Analytical and detail-oriented, with emphasis on data integrity, accuracy, and revenue recognition compliance
• Excellent verbal and written communication and interpersonal skills across global time zones
• Direct experience collaborating with customer procurement teams, supply chain partners, and B2B vendor portals
• Experience supporting internal SOX controls and external audit sampling workflows preferred
• Ability to work in a flexible, constantly changing environment
• Ability to multitask and follow through on commitments
• Team-oriented and able to work assertively with minimal supervision
• Ability to organize and prioritize work
• Ability to succeed in a fast-paced, ever-changing environment

• Opportunities to grow and build at Cisco
• Collaboration with global teams across Ireland, the US, and APAC/Thailand
• Flexible environment
• Team coverage and floating desk support
• Professional service and support environment
• AI capabilities integrated into daily routines