Customer Service Specialist, Ukrainian Speaking

• Handling Flixbus customer inquiries via phone and email
• Responding to questions about bookings, schedules, baggage regulations, etc.
• Resolving customer issues, complaints, or rebookings
• Documenting customer interactions in the CRM system
• Collaborating with other departments to ensure smooth service operations

• Fluent Ukrainian (spoken and written)
• Proficiency in English (minimum B1 level) – required for training and system navigation
• Previous experience in customer service, especially in travel/tourism, is a plus
• Digital affinity and confident use of standard PC applications
• Independent, structured, and solution-oriented working style
• Strong customer focus, patience, and excellent communication skills

• 100% home office – work conveniently from anywhere in Georgia
• Work on a reputable international project
• Comprehensive training and ongoing support
• Attractive salary and bonus
• State social security & private health insurance from day one of training
• Clear career advancement opportunities in a dynamic company