Associate Application Support Consultant, Swedish speaking

• Act as the first point of contact for customers' IT and business application questions
• Provide professional, efficient and effective support and resolve customer support cases
• Progress issues through to conclusion, liaising with colleagues and R&D as appropriate
• Investigate, process and document application defects
• Highlight potential escalation risks and coordinate additional investigation resources
• Handle customer escalations and own complicated issues while keeping customers updated
• Comply with information security requirements, business procedures, policies and ISO standards
• Investigate, document and present process improvements to enhance customer experience
• Identify service improvement or chargeable activity opportunities and raise them through appropriate channels
• Maintain a personal development plan covering product/technical and soft-skill development
• Train and mentor less experienced team members on product knowledge, skills and processes
• Work collaboratively to assist colleagues

• Fluent in English (verbal and written)
• Fluent in Swedish (verbal and written)
• Good analytical and problem-solving abilities
• Financial/Accounting background is a plus
• Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
• Exceptional customer-facing skills and ability to implement exceptional Customer Service
• Finance background or experience using financial software is an advantage
• Previous experience working in a Customer Service environment is an advantage
• Ability to manage own time, prioritize workload and meet deadlines
• Friendly and professional manner with an enthusiastic positive approach
• Ability to use initiative and work independently and as part of a team
• Ability to work in a dual working environment
• Knowledge of a Unit4 ERP module or other modules is an asset
• Knowledge or experience with ServiceNow and ITIL
• May require security clearance and background checks for customer projects and sensitive customer data

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Growth opportunities with tools and guidance
• Talented colleagues, role models and mentors
• Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme
• Safe and inclusive working environment
• Employee Resource Groups open to all