Patient Care Coordinator

• Call referral-eligible patients flagged by the platform, starting at approximately 5 patients per day and scaling over time
• Explain in plain language why specialist referrals are needed based on patient care gaps
• Address patient objections and questions empathetically and guide patients toward booking without pressure
• Book appointments through the internal dashboard or coordinate with patients’ preferred providers
• Maintain an 80%+ booking conversion rate across eligible patients contacted
• Leave voicemails and send text or email follow-ups for patients who do not answer
• Re-contact patients from previous days who have not booked
• Research and answer questions about insurance, logistics, or referral reasoning
• Escalate clinical questions outside the role’s scope to the appropriate internal contact
• Review overnight patient notifications each morning through the internal dashboard
• Update patient statuses using platform workflow tools
• Access and review medical record summaries before calls
• Handle Protected Health Information in accordance with HIPAA and company data protocols
• Maintain accurate documentation of all patient interactions

• 2+ years of experience in patient-facing healthcare coordination, medical customer service, or healthcare BPO roles involving outbound phone communication
• Demonstrated experience with objection-handling or conversion-focused communication, such as appointment-setting, booking rate metrics, or persuasion-based customer service
• Experience working directly with US-based patients, clients, or customers by phone
• C2 CEFR English fluency with a near-native, unobstructive accent for US patient-facing calls
• Experience navigating CRM, scheduling, or patient management dashboards
• Demonstrated ability to work independently with minimal supervision, such as in a small-team, startup, or remote BPO environment
• Availability to work 9:00 AM–5:00 PM Central Time
• Spanish-English bilingual fluency at B2+ CEFR Spanish is nice to have
• Familiarity with medical terminology, ICD diagnosis codes, or insurance verification processes is nice to have
• Prior HIPAA or PHI handling training is nice to have
• Experience in an early-stage startup or fast-scaling, low-structure environment is nice to have

• Competitive salary based on experience and skills
• Fully remote work from anywhere
• Team incentives and recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO in accordance with company policy
• HMO coverage after 3 months for full-time employees in the Philippines
• Direct mentorship from international industry experts
• Ongoing learning and development resources
• Global networking opportunities
• Recruitment process: application, screening, skills assessment, topgrading interview, client interview, job offer, and client onboarding