Operations Engineer – Tech Foundations

• Manage the ticket queue, prioritizing and resolving requests while identifying recurring categories to automate or deflect
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
• Build and maintain monitoring dashboards using Tableau, Superset, and Grafana to track service health, availability, and data quality
• Use AI-assisted tools such as Claude and Copilot for triage, root-cause analysis, scripting, and documentation
• Write and maintain Python, Go, JavaScript, TypeScript, and Bash code to automate operational workflows
• Prototype agentic workflows and embed AI into runbooks and diagnostics
• Partner with global stakeholder teams to drive issues to resolution

• 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
• 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
• Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
• Experience with Infrastructure as Code
• Hands-on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
• Comfort working in ticket/workflow-driven environments using Jira and Confluence
• Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus

• Occasional work at an Airbnb office or attendance at offsites, as agreed with your manager
• Reasonable accommodations throughout the recruitment process for applicants with disabilities