Senior Infrastructure Engineer – Citrix VDI

• Own the golden image and machine catalog lifecycle, including building, patching, testing, releasing, and clean rollback
• Troubleshoot session, profile, and application delivery issues, including logon duration, profile containers, printing, peripherals, and protocol performance
• Manage platform access layers, including gateways, brokers, certificates, and MFA integration
• Serve as technical lead during VDI-impacting incidents and drive resolution
• Right-size host pools and delivery groups using session and resource data
• Manage autoscale, power management, and cloud consumption
• Automate image builds, catalog updates, and health checks using scripting and platform APIs
• Write root cause analyses, execute structured change management, and maintain technical documentation
• Lead VDI project delivery including scoping, estimation, design, migration, and implementation
• Provide client status reporting and best-practice guidance
• Mentor junior engineers
• Collaborate with infrastructure, network, and service desk teams
• Work with a global network operations center handling first-line monitoring and triage

• 12+ years in infrastructure engineering
• At least 3 years focused on VDI or end-user computing platforms
• Fluent in English
• Hands-on ownership of at least one enterprise VDI platform at depth: Citrix Virtual Apps and Desktops or DaaS, Azure Virtual Desktop, or Omnissa Horizon
• Working familiarity with the other two VDI platforms
• Strong Windows Server and Windows client administration, including Group Policy, Intune, and profile management
• Working knowledge of compute, storage, and networking layers beneath VDI, including VMware vSphere or Azure, shared storage, load balancing, DNS, and certificates
• Automation ability using AI tooling, scripting such as PowerShell or an equivalent, and direct work against platform APIs
• Experience writing formal root cause analyses and working inside a structured change management process
• Clear client-facing communication and ability to work independently across multiple client environments
• Prior MSP or other multi-client experience, ideally supporting several customer environments at once
• Associate's or bachelor's degree in information technology or a related field, or equivalent hands-on experience
• Preferred: Citrix, Microsoft (AZ-140), Omnissa VDI, or comparable virtualization certification
• Preferred: Experience with application layering or packaging and GPU-backed or graphics-intensive workloads
• Preferred: Experience with VDI monitoring and analytics tooling such as Citrix Director, ControlUp, or Azure Monitor

• Remote position
• Work from home
• Remote work anywhere in LATAM