Compliance, QA Specialist

• Set up employee and provider profiles within company systems
• Use AI tools to identify session notes that may not meet funder expectations and review flagged issues
• Conduct documentation audits against approved standards and procedures
• Review RBT and BCBA notes for missing goals, incomplete or overly similar narratives, signature issues, and incorrect dates or times
• Compare documentation against CentralReach billing, service records and schedules to identify discrepancies
• Coordinate corrections with providers and follow up on outstanding changes
• Maintain an accurate audit trail within assigned permissions
• Maintain Excel trackers for new-RBT reviews, recurring errors, amended or removed notes, and unresolved corrections
• Review parent/caregiver training utilisation, including service code 97156, against payer-specific expectations and follow up with BCBAs where required
• Support profile, note and timesheet administration
• Assist with CentralReach mobile workflow testing and report system issues
• Train new hires on proper documentation practices and support consistent documentation standards
• Work closely with RBTs, BCBAs and other providers to resolve documentation issues accurately and on time
• Provide constructive feedback while remaining calm, objective and professional during difficult interactions

• Extremely detail-oriented and thorough
• Highly organised with strong follow-through
• Patient and comfortable working through repetitive documentation reviews
• Quick learner able to understand and apply guidance independently
• Confident providing constructive feedback and following up when corrections are required
• Comfortable dealing with resistance or pushback without taking it personally
• Able to identify inconsistencies, errors and missing information accurately
• Strong written communication and professional communication with providers
• Comfortable working with confidential records and sensitive information
• Proficient in Excel and Microsoft Office
• Healthcare experience or previous CentralReach experience is not required; training can be provided
• Experience in healthcare, clinical administration, quality assurance or documentation review would be advantageous
• Experience with clinical or medical records would be advantageous
• Familiarity with ABA terminology or clinical documentation would be advantageous
• Experience with CentralReach or similar healthcare/clinical systems would be advantageous
• Higher education in psychology, healthcare, medical, clinical or a related field would be advantageous
• No specific clinical licence or mandatory qualification is required
• Proficiency with Microsoft Excel, Microsoft Word, SharePoint, Outlook, Microsoft Teams, Zoom, CentralReach and CentralReach mobile; CentralReach training provided