Solution Design Specialist

• Define customer scope and requirements, acceptance and success criteria, and expected outcomes for customer-specific development requests
• Work with customers throughout delivery and hand over customer projects to the Managed Service team after implementation
• Collaborate with Product Owners and stakeholders to produce high-level requirements, impact assessments, feasibility assessments, priorities, capacity plans and timescales
• Write user stories and acceptance criteria with non-technical staff
• Facilitate internal and external workshops to analyse and document customer requirements
• Document requirements and produce diagrams using appropriate tools and Lifecycle processes
• Use JIRA to capture work items for tracking and planning
• Facilitate creation and management of Statements of Work (SOWs)
• Gather project requirements, deliver impact assessments and translate them into clear, comprehensive SOWs
• Maintain the accuracy and compliance of existing SOWs
• Work with Development and Quality Assurance teams to estimate project effort
• Support project managers with capacity plans and customer communications
• Break down work into technical tasks with clear estimates and requirements
• Hand over requirements to Development and support the development cycle, including planning, scope confirmation and priority advice
• Attend team stand-ups to support on-time project delivery
• Produce presentation packs for solution-design playback to customers and internal teams
• Hand over development items to Managed Service and customer operations teams with training and documentation
• Maintain product-development knowledge and develop partner relationships to optimise integrations
• Improve analysis practices and develop lean processes
• Promote SCRUM disciplines and agile ways of working
• Contribute to partner roadmaps focused on client value
• Act as a key contact during post-implementation warranty periods and identify hyper-care requirements

• 2-3 years' experience in customer-facing cross-functional teams
• Experience working with agile methodologies
• Highly skilled in partner and stakeholder management
• Proven record of managing customer expectations
• Experience working with senior-level business, partner and customer stakeholders
• Skilled at writing solution documentation for development, QA and operational teams
• Attention to detail
• Organisational skills and flexibility to adapt to fast-paced change and deployments
• Experience solving problems and making decisions in complex system environments with multiple integration points
• Effective communication and facilitation skills
• Ability to work within a team and autonomously
• Experience communicating with clients to manage challenging situations
• Ability to present with authority and confidence
• Comfortable giving and receiving feedback at all levels
• Integrity in professional conduct
• Solid technical background with experience of billing processes (desirable)
• Experience working in Telecoms, Billing or Digital environments (desirable)
• Educated to degree level or equivalent work experience (desirable)

• Flexible working environment adapted to your needs; remote or hybrid working model
• Healthcare and employee wellbeing schemes
• Life insurance
• No working on your birthday
• Holiday purchase scheme
• Bonus scheme
• Pension plans
• Income protection insurance
• Training, talent development plans and mentorship
• Employee benefits (may differ by country)
• Competitive salary and commission package