Customer Service Agent

• Provide support and assistance to customers worldwide
• Respond to customer inquiries via email, phone, and chat
• Assist in resolving customer issues and provide practical solutions
• Document and follow up on customer inquiries and issues in the CRM system
• Work closely with other departments to ensure customer satisfaction
• Actively contribute to improving service processes based on customer feedback

• No prior professional experience required
• Excellent verbal and written communication skills
• Ability to work effectively in a multicultural and virtual team environment
• Basic knowledge of CRM systems is an advantage
• Strong problem-solving skills and a proactive approach
• Strong customer focus and commitment to service excellence
• Willingness to begin a career in customer service

• Permanent employment with flexible working hours (full-time or part-time)
• Remote work opportunities from Thessaloniki or Porto
• Competitive salary
• Ongoing training and development opportunities
• Support from a growing international team
• Opportunity to work in a dynamic, innovation-driven sector