Learning Operations & Systems Specialist

• Champion continuous improvement for the LMS ecosystem
• Oversee system configuration and data integrity
• Lead standardized processes optimizing course deployment and strengthening safety and compliance
• Serve as subject matter expert for SuccessFactors and Workday Learn
• Troubleshoot complex integration issues during system migrations
• Manage, prioritize, and provide quality oversight for contract workers
• Ensure support tasks are completed accurately within defined SLAs and organizational standards
• Partner with One Field Services stakeholders on learning technology and training implementation
• Drive tactical and transformative projects using Lean methodologies
• Lead cross-functional initiatives to streamline the learning lifecycle
• Lead system upgrade projects involving data analysis, reporting, data validation, and advisory services
• Develop and maintain KPIs and scorecards
• Identify process improvements and conduct governance-adherence audits
• Escalate and resolve complex support issues with global stakeholders, IT, HR, and helpdesk teams
• Create and maintain standard work reference materials and support articles
• Provide functional coaching and mentorship to team members

• Bachelor’s Degree in Information Technology, Human Resources, Business, or related field, or equivalent practical experience
• 7+ years of experience in training/learning operations, with a strong focus on systems management
• Advanced, hands-on experience administering multiple enterprise LMS platforms, specifically SAP SuccessFactors and Workday Learn
• Proven track record of managing large data sets and complex project implementations
• Demonstrated experience in mentoring or overseeing the work of others, including contractors
• High level of analytical and problem-resolution skills, with the ability to handle ambiguity and pressure-filled, time-sensitive situations
• Strong English proficiency and ability to articulate technical concepts to global audiences
• Experience in a complex, multi-entity corporate structure
• Expertise in LEAN or process transformation initiatives
• Advanced proficiency in Microsoft Office Suite (Excel/PowerPoint/Word)
• Experience with ServiceNow, ServiceCloud, Workday Case, or comparable enterprise ticketing/work-flow platforms
• Proactive, self-directed professional able to set action plans and hold others accountable for quality and delivery

• Remote position
• Relocation assistance not provided