People and Performance Manager

• Lead the day-to-day running of the People team and delivery of the People team workplan
• Line manage, coach and develop the Assistant People Coordinator and ensure the People Officer is supported
• Lead the People Community of Practice for Hub people leads
• Draft, review and update People policies, procedures and the employee handbook
• Act as the first escalation point for unresolved People queries
• Review, improve and embed performance management across the Agency using Bamboo HR
• Coach managers and Hub leaders on probation, performance improvement and capability processes
• Monitor performance review completion and quality, reporting trends and gaps
• Support talent development and succession planning for future Hub Directors
• Coordinate learning and development, including training-needs identification and impact evaluation
• Advise on employee relations matters and ensure cases are documented, tracked and resolved fairly
• Manage relationships with external people services, including EAP and HR advisory support
• Lead staff wellbeing work, pulse surveys and engagement initiatives
• Oversee the annual Agency Survey and staff feedback mechanisms
• Support Quarterly Staff Workshops, Re-induction and the annual leadership conference
• Own Bamboo HR data quality, access levels and reporting capabilities
• Produce people reports and metrics for organizational leadership, committees and the Board of Trustees
• Ensure People data complies with data protection policies and applicable legislation
• Lead the review and updating of the Restless Way central induction site
• Monitor and report on DEI targets, power-shifting ambitions and Agency Plan KPIs
• Support Hubs with People priorities identified through internal audits and reporting
• Contribute to external reporting and benchmarking
• Perform other duties as required

• Significant experience in a generalist HR/People role, including at least 5 years at officer/coordinator level or above
• Experience of line management
• Proven experience designing and embedding performance management processes and coaching managers to use them
• Practical experience advising on employee relations casework
• Experience leading staff wellbeing and engagement initiatives, including staff surveys
• Strong working knowledge of an HRIS, ideally Bamboo HR
• Confidence producing people data reports
• Excellent written and spoken English
• Strong interpersonal skills
• Ability to work across cultures and with remote, globally distributed teams
• Relevant HR qualification, such as a degree or postgraduate qualification in HR or Business Psychology, or equivalent professional experience (desirable)
• Experience of HR in the international development/non-profit sector or in more than one country (desirable)
• Experience working with DEI or power shifting frameworks (desirable)
• Experience in learning and development or talent management (desirable)

• Pension contributions and other benefits in accordance with the local Hub
• 24 days annual leave, in addition to public holidays, with an extra day for each full year of service up to 28 days
• Birthday Leave
• Flexible working
• Generous study leave, maternity, paternity or adoption leave, and other leave allowances
• Empowering opportunities to work on significant projects for on-the-job development
• Regular performance management
• Training and development opportunities, including support identifying mentors
• Quarterly Staff Workshops
• Travel and medical insurance when travelling abroad with work
• Time off in lieu for occasional weekend or public holiday work