Senior Technical Customer Success

• Ensure technical excellence, engagement, and expanded adoption of the StackSpot agentic engineering platform
• Lead technical onboarding and StackSpot setup, ensuring environments are configured and ready for use
• Conduct technical discovery with customers to identify pain points in the development lifecycle and prioritize use cases
• Plan and deliver technical training sessions and workshops for diverse audiences
• Conduct use-case demonstrations and technical presentations
• Support the expansion of platform adoption
• Foster customer engagement and confidence throughout onboarding and follow-up activities
• Reduce time to value and demonstrate tangible value within the first 30 days
• Define and monitor technical adoption metrics
• Act as a bridge between customers, Product, and Engineering, translating technical feedback into actionable, prioritized improvements
• Create and continuously improve technical playbooks for setup, troubleshooting, and best practices
• Maintain and expand the technical knowledge base with manuals, FAQs, tutorials, and videos
• Test and iterate on technical processes in highly ambiguous environments

• Hands-on experience setting up enterprise platforms and automating integrations
• Hands-on experience with generative AI tools and AI agents applied to software development
• Ability to analyze logs, instrument metrics, and interpret usage data to support Customer Success decisions
• Experience facilitating technical training sessions and workshops for diverse audiences
• Experience delivering technical demonstrations and executive presentations
• Previous experience as a Technical Customer Success professional, FDE (Forward Deployed Engineer), Sales Engineer, Implementation Specialist, or Solution Architect in advanced-technology B2B SaaS
• Preferred: knowledge of DevOps practices, CI/CD, and software engineering platforms, including an understanding of the processes that follow code generation, such as validation, automation, delivery, observability, and governance

• Freedom to work from anywhere
• Flexible working hours
• Education assistance
• Dedicated career development tool
• Internal guilds and study and interest groups
• Health insurance
• Dental insurance
• 24/7 telemedicine
• Free online therapy
• Wellhub
• Extended maternity leave
• Extended paternity leave
• CAZ – Zuppers Support Center
• Meal and food allowance
• Life insurance
• Transportation allowance
• Home office allowance
• Childcare assistance
• Mobile phone plan allowance
• Profit-sharing and results-based bonus