Institutional Client Services, LATAM – 12 Month Contract

• Serve as the point of contact supporting Binance's highest-value customers and institutions on various products
• Provide dedicated and prompt support to institutional and VIP customers through different communication channels
• Guide and support VIP customers integrating with and using Binance's systems, including APIs
• Provide first-line support for account- and system-related issues
• Represent VIP customers to internal account, finance, risk, and product teams
• Collect customer feedback and manage projects to realize product change requirements
• Provide system and product updates to customers so they are aware of major changes in a timely manner

• Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
• Solid understanding of trading platforms and exchanges, including knowledge of trading orders and execution processes
• Ability to play a client manager role and support client growth and business development
• Understanding of crypto derivative trading products
• Outstanding problem-solving skills with the ability to resolve issues under high pressure
• Excellent communication skills to facilitate cross-departmental communication
• Able to participate in an on-call rotation, as required by the business
• English is mandatory to coordinate with overseas partners and stakeholders
• Hands-on experience in API trading is a strong plus
• Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus
• Knowledge of derivatives and other trading products, e.g. futures, is a strong plus