Senior Customer Success Specialist, SaaS

• Manage SaaS customers during ongoing operations
• Conduct onboarding, training, and structured implementation for new customers
• Analyze technical and process-related customer issues
• Build and optimize help and onboarding structures
• Create FAQs, guides, and internal playbooks
• Identify recurring errors and derive product improvements
• Work closely with Product and Development
• Test new features from the customer’s perspective
• Build scalable Customer Success processes
• Improve customer processes and product workflows

• Experience in Customer Success, SaaS Support, or a software-related environment
• Genuine interest in digital products and processes
• Strong technical understanding, including web apps, tools, and system logic
• Structured and independent working style
• Ability to analyze problems rather than simply resolve them
• Excellent communication skills and clear language
• Experience working with software and SaaS tools
• Understanding of how digital processes work
• Ability to understand and navigate complex systems
• A plus: Experience in SaaS Customer Success or technical support
• A plus: Experience with onboarding and training
• A plus: Interest in product development or automation
• A plus: Affinity for AI, such as tools, workflows, and automations

• Permanent employment contract
• Flexible working hours
• Remote work possible
• Direct influence on the product and customer processes
• Close collaboration with the founders and Development team
• Plenty of opportunity to shape processes and solutions
• Modern SaaS environment