Senior Technical Customer Manager, APAC

• Own strategic APAC accounts end to end, from onboarding through production, scaling, and expansion
• Serve as the primary technical owner for the largest regional customers
• Run health checks and architecture reviews and identify growth opportunities
• Work directly with customer engineering teams on deployment, configuration, and performance tuning across Qdrant Cloud and self-hosted Kubernetes environments
• Resolve most technical questions during APAC hours and escalate edge cases to Support and Engineering with clear diagnostics
• Set expectations regarding scope, priorities, and customization requests
• Align engineering, IT, and security stakeholders on next steps and timelines
• Support Account Executives with new opportunities and proofs of concept
• Help regional partners' technical teams position and deploy Qdrant
• Bring APAC customer feedback to Product and Engineering
• Help develop playbooks and processes for regional growth

• 6+ years in customer-facing technical roles (Technical Account Manager, Technical Success Manager, Solutions Architect, Solutions Engineer, or Forward Deployed Engineer) at an AI, data, or database infrastructure company
• Hands-on experience with cloud-native infrastructure: Kubernetes, Terraform, and at least one major cloud (AWS, GCP, or Azure)
• Ability to reason about memory, performance, and scaling problems
• Experience supporting technical evaluations and managing long-term customer relationships
• Enterprise experience negotiating with engineering, IT, and security teams
• Ability to work independently in a startup environment and make decisions without close supervision
• Based in APAC, ideally Australia
• Clear communication in English
• Ability to occasionally join early or late calls with teammates in Europe and the US

• A remote-first, international team working on cutting-edge AI infrastructure
• Competitive salary with additional perks
• Flexible working hours and async-friendly culture
• High ownership and real impact
• Open-source, engineering-driven culture
• Choose your own laptop equipment
• For US-based full-time employees: 401k match, health, dental, and vision insurance
• For US-based full-time employees: flexible PTO policy