System Administrator

• Document complete cloud hosting systems, including capacity planning, software and instance type selection, allocation, and network design
• Build cloud systems through installation, configuration, and testing of cloud resources
• Use automation and configuration management to ensure repeatability and traceability of changes
• Troubleshoot system hardware, software, networks, and operating systems
• Implement access controls and monitoring tools to protect system integrity and security
• Provide written evaluations and recommendations for ongoing improvement
• Monitor and analyze systems and perform performance tuning
• Maintain internal systems and customer deployment documentation
• Participate in a 24x7 on-call rotation, approximately one week on call and one week on backup per month
• Respond to support tickets and incidents according to SLA commitments
• Update job knowledge through educational opportunities, professional publications, personal networks, and professional organizations

• Residing in Brazil
• Resume submitted in English as a PDF
• Read and agree to the Corporate Values Statement
• Believe in the company mission: to help people
• 2+ years of experience with Amazon Web Services (AWS)
• Advanced to fluent English communication skills
• Familiarity with Linux System Administration
• Scripting language experience; Python and Shell preferred
• Deep knowledge of TCP/IP and HTTP protocols
• Experience with web accelerators, load balancers, reverse proxies, and CDNs
• Willingness to participate in a 24/7 on-call rotation
• Additional cloud provider experience is a bonus
• Problem-solving ability and willingness to work in an agile/fast-paced environment
• Customer-oriented with good communication skills
• AWS Certifications or willingness to get certified is nice to have
• Interest in Generative AI technologies is nice to have
• Some Windows System Administration experience is nice to have
• Must not require visa sponsorship due to legal limitations

• Fully remote work from home
• 24/7 on-call shift compensation (approximately one shift per month)
• Educational opportunities
• Professional publications and professional organization participation
• AWS certification support/opportunity
• Contractor compensation in Brazilian Reais according to local currency