Service Team Leader

• Lead approximately 15 field technicians and provide day-to-day guidance and support
• Coach and develop team members to improve performance and confidence
• Monitor service quality and resolve issues when needed
• Work closely with customers to ensure consistent, reliable service delivery
• Support scheduling, resource planning, and operational coordination
• Ensure health and safety standards are followed across all sites
• Assist with reporting and contribute to ongoing service improvements
• Travel occasionally to the Bay of Plenty regions

• Around 2–4 years’ experience in a team leader or supervisor role (service or operations environment preferred)
• Hands-on, team-focused leadership approach
• Strong communication skills and a practical, solutions-focused mindset
• Confidence handling day-to-day people matters and customer interactions
• Good organisation and time management skills in a fast-paced environment
• Genuine interest in developing people and building team culture
• Full Class 1 NZ driver’s licence with a clean record
• Permanent full working rights in New Zealand
• Preferred applicants will undergo standard pre-employment checks, including medical assessments, reference checks, and criminal history verification

• Company vehicle provided for occasional travel to the Bay of Plenty regions
• Supportive environment to refine operational capabilities and expand people management expertise
• Opportunity to grow leadership capability with support
• Varied, fast-paced work
• Stable role with a manageable team size