IT Operations Analyst

• Build, operate, and continually improve UpGuard’s technology platform
• Own the lifecycle of corporate technology, including identity, endpoints, SaaS, and service practices
• Automate repetitive work and instrument operational processes
• Administer Google Workspace, Okta or equivalent IdP, and MDM across a mostly macOS and ChromeOS fleet
• Own SaaS administration and lifecycle, asset management, endpoint standards and compliance, and joiner–mover–leaver processes
• Operate and improve Cloudflare Zero Trust across ZTNA, Secure Web Gateway, DNS filtering, tunnels, and identity- and device-aware access policies
• Maintain secure access to internal applications and services and troubleshoot access and connectivity issues
• Build internal tooling using REST APIs, Python, Apps Script, Terraform, n8n, and AI-assisted workflows
• Manage incident, problem, and change processes, service catalogue, knowledge base, service metrics, capacity planning, and operational readiness
• Define and improve service operations practices
• Maintain zero-touch provisioning, endpoint compliance, fleet health, monitoring, reporting, SaaS governance, and self-service
• Deploy and maintain security controls, harden endpoints, support security incidents, reduce operational risk, and maintain current baselines

• Experience administering Google Workspace or Microsoft 365, an identity provider such as Okta or Entra, and MDM at organisational scale
• Comfortable with SSO, SAML, SCIM, DNS, and certificates
• Hands-on experience with ZTNA, Secure Web Gateway, or modern network access controls
• Comfortable taking ownership of an existing Cloudflare Zero Trust implementation, troubleshooting it, and improving it
• Experience writing code using Python, Apps Script, or similar
• Confidence working with REST APIs
• Experience shipping internal tooling that permanently removes recurring work
• Experience with macOS at scale, zero-touch provisioning, and endpoint compliance baselines
• Experience running incident and change practices, defining metrics, and building useful documentation
• Comfortable with endpoint hardening, identity security, DNS, certificates, secure network access, and risk trade-offs
• Process improvement mindset
• Before starting work, willingness to undertake a national police history check and reference checks

• Monthly Lifestyle subsidy for financial, physical, and mental well-being
• WFH set-up allowance
• $1500 USD annual Learning & Development allowance
• Annual leave/PTO plus two additional UpGuardian leave days
• 18 weeks paid Parental Leave
• Personal Leave Allowance including sick and carer’s leave
• Fully remote working environment with no compulsory office attendance
• Top-spec laptops
• Paid subscriptions for generative AI tools
• Comprehensive health insurance coverage