Interpreter Quality Specialist

• Evaluate interpreter performance and identify opportunities for improvement
• Provide meaningful, actionable, constructive feedback
• Investigate quality concerns and review complaints
• Support interpreter development through coaching and performance development
• Conduct candidate assessments
• Monitor interpreter performance
• Document and report quality findings
• Apply professional interpreting standards, including accuracy, professionalism, confidentiality, role boundaries, cultural awareness, and respect
• Contribute to continuous improvement initiatives
• Partner with cross-functional teams and contribute ideas and decisions

• Strong written and verbal communication skills
• Excellent analytical skills and attention to detail
• Ability to assess information objectively and apply established standards consistently
• Ability to provide constructive feedback professionally and supportively
• Strong organizational and time-management skills; ability to manage multiple priorities and deadlines
• Sound judgment and discretion when handling sensitive interpreter, client, and quality information
• Ability to work independently and collaborate effectively with cross-functional teams
• Adaptability and resilience in a fast-paced environment with evolving priorities
• Bilingual or multilingual proficiency preferred, particularly in languages commonly supported by Propio
• Professional interpreting experience or language-services industry experience preferred
• Knowledge of professional interpreting standards, ethics, protocols, and interpreter role boundaries preferred
• Familiarity with healthcare interpreting and medical terminology preferred
• Experience in quality assurance, interpreter evaluation, coaching, training, or performance development preferred
• Familiarity with NCIHC and recognized industry standards and professional organizations preferred

• Opportunities to learn, develop, and expand capabilities
• Meaningful career growth opportunities
• Support for pursuing leadership opportunities and expanding career paths
• Continuous learning and growth
• Opportunity to influence decisions and contribute new ideas
• Collaboration with talented, high-performing team members