Senior Solution Consultant

• Understand client business challenges and technical environments through deep discovery and engagement
• Present technology solutions and demonstrate New Relic platform capabilities
• Drive the Technical Win by resolving technical objections and aligning solutions to business value
• Drive revenue for the New Relic platform in partnership with Sales, Product Management, and executives
• Lead technical strategy for prospects and customers throughout sales cycles
• Partner with Sales Account Executives to generate new revenue and expand existing customer relationships
• Lead value and solution discovery workshops
• Create technical proofs through demonstrations, presentations, workshops, and business value assets
• Develop and present points of view on the potential of the New Relic platform
• Execute proof-of-concept and pilot engagements
• Identify and resolve critical business and technical issues
• Contribute to revenue goals for the assigned territory
• Collaborate with account teams on business and technical problems
• Share best practices and reusable assets with Solutions Consultants
• Provide product enhancement feedback to Product Management
• Maintain awareness of competitive analysis and market differentiation
• Build relationships with customer stakeholders and executives and develop customer champions
• Support marketing initiatives including industry events, executive briefings, user groups, conferences, customer references, and social media campaigns

• 8+ years of pre-sales experience and/or experience in similar customer-facing technical roles is desirable
• Experience and understanding of monitoring and observability
• Experience with AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics, and visualization
• Experience with open source technologies including Prometheus, Grafana, Opencensus, and ELK is desirable
• Development experience in one or more of Java, .NET, Ruby, C/C++, Python, JavaScript, or React
• Clear understanding of cloud architecture, networking, Infrastructure as Code, and serverless computing
• Excellent written, verbal, presentation, and interpersonal skills
• Strong problem-solving skills
• Understanding of value-based selling in customer-facing roles
• Strong balance of sales, business, and technical skills
• Experience working with enterprise customers, especially in Digital Natives, ECommerce/Retail, Healthcare, Media and Entertainment, Telco, Financial Services, Gaming, Hospitality, and Travel
• Passion and energy for technology and a desire to learn
• Willingness to travel
• Must verify identity and eligibility to work
• Criminal background check required
• Visa sponsorship is not available for this position

• Flexible workforce model supporting fully office-based, fully remote, or hybrid workplaces
• Reasonable accommodation support during the application or recruiting process