Chat Customer Service Operator – Commercial Call Center

• Provide personalized and empathetic voice-based customer service
• Offer financial products and services to build customer loyalty
• Achieve and exceed sales targets
• Earn performance-based incentives
• Welcome customers and resolve their questions
• Handle requests with excellence
• Ensure complete customer satisfaction

• High school diploma
• Sales experience is a plus
• Availability to work a 6-on/1-off schedule (Monday to Saturday)
• Workday: 6 hours and 20 minutes
• Internet connection with a minimum speed of 100 Mbps
• Wired network connection for desktop use
• Clear and objective communication
• Customer service techniques
• Active listening and analysis of customer needs
• Time management and demand prioritization
• Proactive attitude and willingness to make a difference
• Ability to work as part of a team and develop creative solutions
• Results-oriented mindset
• Professional experience: Less than 1 year

• Meal voucher
• Medical and dental insurance
• Incentive campaigns
• Desktop computer provided
• Flexible breaks
• Semiannual profit-sharing bonus
• Internet allowance
• Structured development program and career path
• Inclusive and respectful work environment
• Sesc partnership
• Life insurance
• Optical reimbursement
• TotalPass
• Transportation allowance
• Pharmacy benefits
• Discount on the Carrefour card for purchases across the Carrefour network
• Incentive campaigns and performance awards