Enterprise Account Manager – Strategic Renewals

• Own renewals across an enterprise account book and protect recurring revenue
• Build relationships with CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms
• Identify renewal risks early, develop save plans, and execute them urgently
• Move customers from Salesforce-native products to Flosum’s cloud-native platform and build the business case
• Defend accounts against competitors, in-house builds, and new enterprise architectures
• Coordinate product, support, engineering, and customer success teams to meet customer needs
• Identify expansion opportunities and hand them to the sales team with a clear plan
• Maintain accurate forecasts and a clean renewal pipeline in Salesforce

• 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company
• Significant book of business, ideally $5M+ in annual recurring revenue, with individual accounts above $250K
• Experience selling or renewing complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms
• Track record of saving at-risk renewals by engaging at the executive level, with demonstrable results
• Strong commercial negotiation skills and comfort with multi-year terms and price/value discussions
• Understanding of NRR and GRR calculations and their business impact
• Clear, concise writing and speaking skills; ability to brief a CIO in five minutes
• Salesforce ecosystem experience is a strong plus

• Competitive base plus variable compensation tied to retention
• Direct access to leadership
• Real ownership and room to build how account management works
• Opportunity to shape customers’ cloud transition
• Opportunity to work with products supporting AI adoption