IT Customer Support Specialist – Service & Support

• Serve as the first point of contact for customers with support requests
• Analyze customer issues and provide appropriate solutions
• Document support cases and resolution steps in the ticketing system
• Contribute to the expansion of the knowledge base
• Configure software solutions remotely for customers
• Conduct training sessions on software applications
• Build long-term, trusting customer relationships
• Ensure a high level of customer satisfaction

• Experience using IT applications in day-to-day work
• Enthusiasm for technical solutions
• Solid knowledge of Windows
• Proficiency in commonly used Microsoft Office applications
• Strong customer and service orientation
• Excellent communication skills
• Ability to explain complex topics clearly
• No professional experience required

• Flexible working arrangements
• Personal and professional development opportunities
• Hansefit membership providing access to fitness studios, swimming pools, and courses throughout Germany
• Professional occupational safety and modern occupational healthcare
• BusinessBike bicycle or e-bike benefit
• Corporate Benefits discounts, special promotions, and offers