Customer Success Engineer

• Act as a technical expert and strategic advisor to enterprise customers
• Build and sustain relationships with developers, program managers, CIOs, CTOs, and other C-level stakeholders
• Conduct regular on-site customer visits and drive adoption through hands-on partnership
• Own the customer lifecycle from onboarding and technical enablement through adoption, expansion, and advocacy
• Ensure Deepgram products are integrated, enabled, and adopted effectively using best practices and reference architectures
• Discover customer issues, understand their complexity and business impact, and translate them into actionable internal requirements
• Run live product demos, guide architecture discussions, and troubleshoot technical issues
• Maintain deep knowledge of Deepgram APIs, integrations, and AI/ML technologies
• Use AI to drive customer outcomes, surface insights, and improve internal systems
• Identify and scope cross-sell, upsell, and multi-product expansion opportunities with Sales
• Develop and execute customer success plans aligned with business outcomes and product capabilities
• Lead executive business reviews, joint planning sessions, and strategy workshops
• Represent the customer internally and influence product roadmap, go-to-market strategy, tools, and processes
• Track, analyze, and report KPIs including adoption, usage, health, satisfaction, expansion, and revenue impact

• 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success with a strong technical focus
• Experience at innovative, API-driven technology companies, including developer-first, developer tools, or emerging AI/tech companies
• Proven track record blending customer engagement with technical expertise across solution design, technical problem-solving, and commercial growth
• Hands-on experience running product demos, POCs, or technical workshops with enterprise customers
• Demonstrated success identifying expansion, cross-sell, and upsell opportunities in complex enterprise accounts
• Strong technical aptitude, including APIs and developer workflows
• Fluent technical conversations with engineers and architects
• Experience engaging developers, architects, support teams, and executive buyers such as CIOs, CTOs, and VPs of Engineering
• Exceptional interpersonal, communication, and collaboration skills
• Strong customer ownership and stewardship
• Background in solutions engineering or technical account management in addition to CSM responsibilities (preferred)
• Experience in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies (preferred)
• Familiarity with automation tools, advanced analytics, and/or basic scripting (preferred)
• Comfortable using and experimenting with advanced AI tools
• Ability to work remotely from India and travel frequently, including regular on-site customer visits

• Comprehensive health coverage
• Generous paid time off
• Paid parental leave
• Learning and development support
• Stipends to help you do your best work
• Remote work-from-home environment