Customer Support Agent, Portuguese

• Act as a first-line (Tier 1) B2B Customer Expert for a global printer and imaging brand
• Help business customers by phone and email
• Perform basic troubleshooting for users
• Open and escalate tickets to Tier 2
• Work in CRM tools including Siebel and ServiceNow
• Progress through a structured learning curve to full independence within about 6 months

• Native or C1 Portuguese
• B2 English
• Excellent written communication
• Solid PC skills
• Strong soft skills
• Customer support experience is a plus, but not required
• EU candidates only
• Availability Monday to Friday, within a 09:00–20:00 operating window

• 14 salaries per year
• Performance bonus of up to 10% of your gross salary
• Pay rises: €1,100 gross/month after 12 months, €1,150 after 3 years
• Paid training
• 2-week nesting period for a smooth start
• Relocation support
• One flight from anywhere within the EU to Greece
• Two weeks of hotel accommodation on arrival
• Free help finding housing in Greece